We collect different types of information depending on how you interact with our services. Some of this you give us directly. Other bits we collect automatically when you use our platform.

Information You Provide

When you sign up, request information, or use our business building tools, you might share:

• Your name, email address, and phone number
• Business details like company name, ABN, and industry sector
• Financial information related to your business operations
• Communication preferences and feedback
• Payment details when you purchase services

Information We Collect Automatically

When you visit our website or use our services, we automatically gather:

• Device information (type, operating system, browser)
• IP address and general location data
• Pages you visit and features you use
• How long you spend on different sections
• Technical data about how our service performs for you

We're not interested in collecting data just for the sake of it. Everything we gather serves a purpose in delivering and improving our services.

Beyond that, here's what else we do:

1. Personalize your experience based on your business needs and preferences
2. Improve our platform by analyzing how people use different features
3. Prevent fraud and maintain security across our systems
4. Comply with legal requirements and respond to lawful requests
5. Develop new features and services that might benefit your business
6. Send educational content and resources (only if you've agreed to receive them)

We won't sell your personal information to third parties. That's not our business model, and honestly, it wouldn't sit right with us.

Sometimes we need to share information with others to provide our services. When we do, we're careful about who receives what.

Service Providers

We work with companies that help us run our business – hosting providers, payment processors, email services, and analytics tools. These partners only get the information they need to do their job, and they're contractually required to protect it.

Legal Requirements

We'll disclose information if required by Australian law, court orders, or government requests. We might also share data to protect our rights, prevent fraud, or address security issues.

Business Transfers

If draveliquos merges with another company or gets acquired, your information would be transferred as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

Under Australian privacy law, you have several rights regarding your personal information. We've tried to make exercising these rights straightforward.

To exercise any of these rights, contact us at support@draveliquos.com. We'll respond within 30 days. There's no fee for most requests, though we might charge for excessive or repetitive requests.

Marketing Preferences

You control whether you receive promotional emails from us. Every marketing email includes an unsubscribe link. Click it, and you're off the list – no questions asked. You'll still receive essential account-related emails like password resets or transaction confirmations.

We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure backup systems to prevent data loss
• Employee training on privacy and security practices

That said, no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. If you notice anything suspicious with your account, let us know immediately.

We keep your information for as long as you're using our services. After you close your account, we'll retain some data for legitimate business purposes – things like tax records, dispute resolution, and fraud prevention.

Here's a general breakdown:

• Account information: 7 years after account closure (tax and legal requirements)
• Transaction records: 7 years (Australian financial regulations)
• Marketing communications: Until you unsubscribe, then removed within 30 days
• Technical logs: 90 days for security and troubleshooting
• Support tickets: 3 years for service improvement

Some information might persist in backup systems for a bit longer, but it's not actively accessible. When data reaches the end of its retention period, we securely delete or anonymize it.

We use cookies and similar technologies to make our website work properly and understand how you use it. Most of these are essential for basic functionality – things like keeping you logged in.

Types of Cookies We Use

• Essential cookies: Required for core website functions
• Analytics cookies: Help us understand user behavior and improve our service
• Preference cookies: Remember your settings and choices
• Security cookies: Protect against fraudulent activity

You can control cookies through your browser settings. Just know that blocking certain cookies might affect how our website works for you. We don't use cookies for targeted advertising or tracking you across other websites.

We're based in Australia, and we store most data locally. However, some of our service providers operate servers in other countries, which means your information might occasionally be processed overseas.

When this happens, we ensure those providers meet Australian privacy standards or are covered by appropriate safeguards. We work with partners in countries with strong data protection laws and require them to protect your information to the same standard we do.

Our services are designed for businesses and aren't intended for anyone under 18. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can address it.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before sharing new information with us.

Continuing to use our services after changes means you accept the updated policy. If you disagree with changes, you can close your account before they take effect.

If you're unhappy with how we've handled your personal information, we want to hear about it. Start by contacting us directly – most issues can be resolved through a straightforward conversation.

Our complaint process:

1. Send your complaint to support@draveliquos.com with details about your concern
2. We'll acknowledge receipt within 3 business days
3. We'll investigate and respond with a resolution within 30 days
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC is Australia's independent privacy regulator. You can lodge a complaint with them at any time, though they generally prefer if you've tried to resolve things with us first.